5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have an image in mind of exactly what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have found is that almost all security guard companies are capable of supplying the service that property managers want, but also often do not because of a lack of ongoing quality management procedures.
Security guard companies are unlike any vendor that a property manager usually hires. If you employ a painter, then you are able to see whether they are doing their tasks by looking at the walls. But when you employ a security guard business, how often can you see whether the guard organization is performing their job including running background checks and drug screenings, providing great training to your guards, and efficiently monitoring and supervising your guards. In most instances they likely are, but it’s important to employ a system of verification and quality management to ensure that problems connected with the lack of doing these tasks don’t start to occur.
In this guide we’ll talk five (5) simple steps to improving your security guard service and achieving what you imagine as your perfect keyholding company london.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined amount of training before they could start working as security guards. If your condition is among these states, ensure that your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that is being supplied by your security provider and inquire does it seem adequate.
It is also your security guard firm performing background and drug screenings on all your guards BEFORE they send them to your property? If they’re, they should be supplying you with verifications. If not, why?
Another superb way to screen whether the guard is a fantastic fit for your house is to perform a brief”interview” to get a feel for the guard and also to describe your expectations. This initial conversation will tell you a lot on what to expect from this shield and it gives you a chance to request a different shield if you feel that it is essential.
Assess Guard Training
Although most security guard companies have a very comprehensive orientation that introduces every shield to the business itself, in many cases the guard’s orientation to his delegated property isn’t quite as complete. We predict the orientation to the delegated property”Site Specific Training”. Find out what your site specific training resembles:
• Can it occur at your premises?
• Who does the training?
• How long is each officer educated?
• How long does the security firm double bank? (Double banking is the process of experiencing a seasoned guard working at the exact same time as the new guard.)
Determine the response to every one of the questions and make certain that they fit with what you feel is sufficient. You should even consider sitting in on your security guard company’s orientation and also your site special training to acquire an understanding of what goes on preparing a shield to operate at your premises.
Inspection Your Guard’s Supervision
Protect supervision is among the main factors of very good security guard service. When security companies deliver poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their responsibilities. If the guards aren’t being supervised, they start to feel that their job isn’t important and they start to find themselves as less of a part of the security team. When guards don’t feel as part of your team it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract does not demand on-site supervision, how does your security guard firm remotely oversee its defenses? Outside of the normal security firm field supervisor spot checks, the two methods of remote supervision that prove most effective are: Officer Check-Ins
In case your guards are required to produce rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they’re on your premises. These tracking systems allow the security guard business to monitor the time and log the action of these guards while they’re making rounds to several areas on your premises. Many Officer Tour Tracking Systems can create reports that empower the security guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be given with an updated version of these reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that having a system for guards to check in regularly with the security guard provider provides a way of making certain that each guard is safe and alert. Using guards check-in regularly together with the security guard business, at least every 30 minutes, guards feel that their safety is important and that being awake and alert is an important part of their job.
Expand Your Guards
After hours inspections of your guards are almost always good ways of finding out exactly what is happening with your security while you aren’t there. During these inspections, make sure to ask your security guards questions regarding their duties and responsibilities to ensure that they know their tasks. In fact, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when selecting a security consultant be sure that the consultant isn’t actually a security guard business. If so, your audit is guaranteed to turn up problems with your current security guard business.